F. A. Q. - Frequently Asked Questions

Please ensure that you are using the latest driver versions. You can obtain the latest drivers from our webpage.

An Overview of the Questions

Question 1:
How long is the included FireWire cable and can it be replaced by a longer one?

Question 2:
Does the card provide ASIO support?

Question 3:
What latency times can be realized using the Aureon FireWire 7.1 in ASIO mode?

Question 4:
Is the phono input equalized via software like with the DMX 6fire 24/96?

Question 5:
The package says the Aureon is "Bus - Powered". This doesn't work for me - I have to attach the included, extra power-supply. Why?

Question 6:
The Aureon 7.1 Firewire is connected properly and is listed correctly in the Device Manager. The speaker test for all speakers is successful. Why do I only hear sound from the front speakers and subwoofer when I play a DVD or MP3?

Question 7:
My Firewire card isn't recognized by the system, or when, then only sporadically. Continuous operation isn't possible. What can I do?

Question 8:
The Aureon Firewire is connected to the system. All LEDs are on but there is still no functionality. What can I do?

Question 9:
In stereo mode the bass isn't working. What can I do?

Question 10:
Can the Aureon 7.1 Firewire be used as a standalone device?

Question 11:
How can the Aureon Firewire 7.1 be connected to the Showcenter from Pinnacle?

Question 12:
The included DVD software requests a serial number even though the hardware is correctly installed and connected. What can I do?

Question 13:
How many channels can be used in ASIO mode?

Question 1:
How long is the included FireWire cable and can it be replaced by a longer one?

Answer 1:
The included cable is 1.8 meters long. The maximum FireWire cable length is 5 meters. Additionally, it must be a high-quality cable - cheaper cables usually allow a maximum of only 3 meters without causing problems.

y

Question 2:
Does the card provide ASIO support?

Answer 2:
Yes, all the In/Outputs support ASIO.

y

Question 3:
What latency times can be realized using the Aureon FireWire 7.1 in ASIO mode?

Answer 3:
On a typical, modern system the latency is approximately 4-5 ms.

y

Question 4:
Is the phono input equalized via software like with the DMX 6fire 24/96?

Answer 4:
No, the Aureon 7.1 FireWire accomplishes this completely per hardware.

y

Question 5:
The package says the Aureon is "Bus - Powered". This doesn't work for me - I have to attach the included, extra power-supply. Why?

Answer 5:
You need a FireWire connecter with 6 pins and enough available electricity to use this function. Some PCI FireWire cards have an extra power connecter option to provide external devices with sufficient electricity. Should you only have a 4-pin connecter you will definately need to use the included power-supply.

y

Question 6:
The Aureon 7.1 Firewire is connected properly and is listed correctly in the Device Manager. The speaker test for all speakers is successful. Why do I only hear sound from the front speakers and subwoofer when I play a DVD or MP3?

Answer 6:
Check the audio properties of your software DVD player to be certain that more than just stereo speakers are activated. For MP3s and audio CDs the software player hardware acceleration must be activated. The Windows Media Player has this function activated by default.

y

Question 7:
My Firewire card isn't recognized by the system, or when, then only sporadically. Continuous operation isn't possible. What can I do?

Answer 7:
Try exchanging your Firewire driver with the generic operating system driver. This can be done in the Device Manager. Choose Update Driver and display all possible drivers. Select the driver that isn't presently installed.

y

Question 8:
The Aureon Firewire is connected to the system. All LEDs are on but there is still no functionality. What can I do?

Answer 8:
This is due to defective firmware. In such cases the card should be exchanged by your dealer or sent directly to us for repair.

y

Question 9:
In stereo mode the bass isn't working. What can I do?

Answer 9:
You need a FireWire connecter with 6 pins and enough available electricity to use this function. Some PCI FireWire cards have an extra power connecter option to provide external devices with sufficient electricity. Should you only have a 4-pin connecter you will definately need to use the included power-supply.

y

Question 10:
Can the Aureon 7.1 Firewire be used as a standalone device?

Answer 10:
Yes, standalone use is no problem.

y

Question 11:
How can the Aureon Firewire 7.1 be connected to the Showcenter from Pinnacle?

Answer 11:
The Aureon 7.1 Firewire can be connected using either the optical or coaxial input on the showcenter. AC3 decoding is not possible.

y

Question 12:
The included DVD software requests a serial number even though the hardware is correctly installed and connected. What can I do?

Answer 12:
The software uses a hardware lock to determine if the card is correctly installed in the system.
Should it still not work after you have verified the installation is correct, use this serial number
for the installation:

68h37z358mfpnhb

y

Question 13:
How many channels can be used in ASIO mode?

Answer 13:
All eight channels can be used in ASIO mode.

y

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fax: +49-2157-817922
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www.terratec.com

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